Protecting Your Business Online Course

This course is designed for UK business owners, managers, and professionals seeking to enhance their online security and protect their brand reputation. Whether you run a small business, manage a team, or are involved in customer relations, this course offers practical insights tailored to your needs. It’s ideal for those looking to verify their business online, effectively manage customer interactions, and safeguard against digital threats. Participants will gain valuable knowledge to create a safer online environment for themselves and their customers.

• Recognise the importance of online security for your business.

• Learn how to verify your business through Google Business.

• Develop effective strategies for managing customer reviews.

• Identify methods to protect customer data and ensure safe transactions.

• Understand how to detect and respond to online fraud and theft.

• Overview of Online Business Security: Key concepts and the importance of safeguarding your digital presence.

• Verifying Your Business on Google: Detailed steps to set up and optimise your Google Business profile, improving visibility and credibility.

• Best Practices for Review Management: Techniques for encouraging positive feedback, addressing negative reviews constructively, and building customer trust.

• Customer Safety: Understanding data protection regulations and implementing secure payment options to ensure customer security.

• Identifying Online Fraud: Recognising signs of online scams, common tactics used by fraudsters, and proactive measures to prevent brand theft.

• Responding to Security Incidents: Steps to take in the event of a security breach, including how to communicate with affected customers and mitigate damage.

• Real-World Case Studies: Analysis of businesses that faced online threats, discussing their challenges and successful strategies for recovery and protection.

Our courses typically run between 1 to 2 hours and are conducted virtually online. This duration is designed to deliver impactful content while keeping participants engaged and focused. We include a range of interactive activities such as quizzes, polls, videos, and Q&A sessions to make the learning experience dynamic and engaging.

The 1 to 2-hour format allows for deep dives into topics without overwhelming attendees, ensuring they can actively participate and absorb the material. For most courses, this timeframe is ideal for virtual learning, offering enough time to cover the key objectives while maintaining attention and energy levels.

For clients with specific training needs, we also offer bespoke courses that can be customised to extend beyond the standard duration. If you require more extensive training, you can book multiple courses that span 8 to 12 hours across a week or longer. This flexible approach ensures that the training is comprehensive without sacrificing quality or engagement, allowing teams to build knowledge over time.

• Governance, Risk, and Compliance Introduction

• GDPR Compliance for Businesses

• Cybersecurity for Business Operations