Privacy Policy

Update Date: 20/09/2024

At Nexus Training Experts, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: This includes details such as your name, email address, phone number, and postal address. This information is essential for managing your course registrations, sending confirmations, and communicating important updates.

• Payment Information: If you make a payment for our courses, we collect financial information necessary to process your payment, including credit or debit card details. This information is securely handled by our payment processor and is not stored on our servers.

• Usage Data: We gather data about how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site. This data helps us analyse trends, enhance user experience, and troubleshoot any issues.

• Communication Data: Any correspondence between you and Nexus Training Experts, whether through email, contact forms, or feedback submissions, is collected for the purpose of improving our services and ensuring effective communication.

• Demographic Information: We may ask for demographic details such as your age, gender, and professional background to better understand our audience and tailor our training programs accordingly.

• Feedback and Reviews: We collect feedback and reviews from course participants to assess the quality of our offerings and identify areas for improvement. This information is invaluable in refining our courses and ensuring they meet the needs of our learners.

Collecting this information enables us to provide you with a more personalised experience and ensure that our training solutions are aligned with your needs and preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our training courses and services.

• To communicate with you regarding your bookings or inquiries.

• To improve our website and services based on user feedback and behaviour.

• To send you promotional materials, newsletters, or updates (you may opt out at any time).

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted partners or service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements.

At Nexus Training Experts, we take your privacy seriously and only share your personal data under specific circumstances. The following outlines the scenarios in which your information may be shared:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our courses, processing payments, and managing our website. These partners are bound by confidentiality agreements and are only permitted to use your data for the purposes for which it was shared.

• Compliance with Laws: We may disclose your personal information when required by law, regulation, or legal process. This includes complying with government requests or responding to subpoenas. We strive to limit such disclosures to only what is necessary.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that business transaction. We will notify you via email or a prominent notice on our website if such an event occurs.

• Protecting Rights and Safety: We may share information if we believe it is necessary to investigate potential violations of our policies, protect the rights, property, or safety of Nexus Training Experts, our users, or others. This may involve sharing your data with law enforcement or other relevant parties.

• Anonymised Data: We may use and share aggregated, anonymised data that cannot be used to identify you personally for research, marketing, or other purposes. This data helps us understand trends and improve our services without compromising your privacy.

We are committed to ensuring that your personal data is handled securely and in compliance with applicable UK data protection laws. Any data sharing will be conducted in a manner that respects your rights and safeguards your information.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures are regularly reviewed and updated.

At Nexus Training Experts, safeguarding your personal information is our top priority. We implement a variety of security measures to ensure your data is protected against unauthorised access, loss, misuse, or alteration. The following outlines our approach to data security:

• Technical Measures: We employ advanced encryption technologies to secure sensitive information transmitted over the internet. Our website uses Secure Socket Layer (SSL) technology to ensure that data transferred between your browser and our servers is encrypted and protected.

• Access Controls: Access to personal data is restricted to authorised personnel only. We implement strict user authentication procedures to ensure that only individuals who require access to your data for their role can view or manage it. Regular audits of access logs are conducted to monitor compliance.

• Data Minimisation: We only collect and store personal information that is necessary for our business operations and service delivery. This minimisation approach reduces the risk associated with data retention and ensures that we handle only the information needed for specific purposes.

• Regular Security Assessments: We conduct periodic assessments of our security practices and systems to identify potential vulnerabilities. Any identified weaknesses are addressed promptly to maintain a robust security posture.

• Incident Response Plan: In the unlikely event of a data breach, we have an incident response plan in place. This plan includes protocols for notifying affected individuals, regulatory authorities, and taking immediate steps to mitigate the impact of the breach.

• Training and Awareness: Our staff receives regular training on data protection and security best practices. We strive to foster a culture of security awareness within our organisation, ensuring that all employees understand their responsibilities in protecting your personal information.

We are committed to continually improving our security measures to protect your data and ensure compliance with UK data protection laws. Your trust is important to us, and we take every possible step to ensure that your information is secure.

5. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to access your personal data.

• The right to rectify inaccurate or incomplete data.

• The right to request the deletion of your personal data.

• The right to restrict processing of your data.

• The right to data portability.

To exercise any of these rights, please contact us at nexustrainingexperts@gmail.com.

6. Cookies

Nexus Training Experts uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. They help us understand how users interact with our site, enabling us to improve functionality and tailor content to meet your preferences.

When you visit our website, we may place cookies on your device that allow us to remember your preferences, login information, and other custom settings for future visits. This means you won't have to re-enter your information every time you visit, creating a more seamless browsing experience.

In addition to functional cookies, we also use analytical cookies. These cookies collect information about how visitors use our site, such as which pages are most frequently visited and how long users stay on each page. This data helps us identify areas for improvement and assess the effectiveness of our content and features.

You have control over the cookies placed on your device. Most web browsers allow you to manage your cookie preferences, including options to block cookies entirely or receive notifications when a cookie is being sent. Please note that disabling cookies may affect the functionality of our website and limit your access to certain features.

For users concerned about privacy, we are transparent about the types of cookies we use and their purposes. When you visit our site, a cookie consent banner will appear, providing you with information on the cookies we utilize and asking for your consent to use non-essential cookies. You can manage your preferences through this banner or adjust your browser settings at any time.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. We encourage you to review our Cookie Policy for more detailed information on the specific cookies we use and how they enhance your experience on Nexus Training Experts. Your privacy is important to us, and we aim to provide a transparent approach to our cookie practices.

7. Third-Party Links

Nexus Training Experts’ website may contain links to third-party websites, resources, and services that are not owned or controlled by us. These links are provided for your convenience and may include links to social media platforms, payment processors, educational resources, and other relevant sites that we believe may be useful to our visitors.

While we strive to include only reputable and relevant links, we do not have control over the content, privacy practices, or policies of these third-party sites. We cannot accept responsibility for any information or practices employed by these external websites. It is important to review the privacy policies and terms of service of any third-party sites you visit, as they may differ significantly from our own.

We may also engage with third-party services that assist us in providing our training programs, managing our website, and analysing our performance. These services may collect information about your usage of our site, but we ensure that any data shared with these partners is done so in accordance with our privacy policy and applicable laws. We only work with trusted partners who adhere to stringent data protection standards.

If you choose to interact with these third-party sites, you do so at your own risk. We encourage our users to be cautious and to assess the privacy practices of any external websites before providing any personal information. Your engagement with these third-party links is separate from our website, and any information collected will be governed by the respective privacy policies of those entities.

We value your trust and aim to ensure that your experience with Nexus Training Experts is secure and informative. If you have any questions or concerns about third-party links on our website, please feel free to contact us at nexustrainingexperts@gmail.com.

8. Changes to This Privacy Policy

At Nexus Training Experts, we are committed to maintaining the accuracy and relevance of our Privacy Policy. As part of this commitment, we may update or revise this policy from time to time to reflect changes in our practices, technology, legal requirements, or the needs of our users. These updates are essential to ensure that we continue to protect your information effectively and comply with any new regulations or guidelines that may arise.

When we make changes to this Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this document. Additionally, significant changes that materially affect how we collect, use, or disclose your personal information may be highlighted on our website or communicated to you directly via email. This ensures that you are aware of any important alterations that might impact your rights or our obligations regarding your data.

We encourage all users to periodically review this Privacy Policy to stay informed about how we are protecting your personal information. Your continued use of our services following the posting of any changes constitutes your acceptance of those changes.

If you have any questions or concerns about the changes made to this policy, or if you would like to understand how these changes may affect your personal information, please reach out to us at nexustrainingexperts@gmail.com. Your trust is important to us, and we strive to ensure that our practices remain transparent and user-centric.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nexus Training Experts
Email: nexustrainingexperts@gmail.com